takaok Privacy Policy

1. Introduction

By registering a takaok account or otherwise using the takaok platform, you confirm that you have read this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the takaok platform immediately.

takaok reserves the right to amend this Policy at any time. Material changes will be communicated to members via a notice on the takaok website or by direct communication to the email or mobile number registered to your account. Your continued use of takaok following any published change constitutes acceptance of the revised Policy. We recommend reviewing this page periodically to remain informed of how we handle your data.

This Policy applies to all personal data collected through the takaok website, mobile browser experience, customer support communications, and any promotional activity conducted by takaok. It covers data collected from members located in Bangladesh and any other jurisdiction from which takaok is accessed.

2. Data We Collect

takaok collects personal data through several channels including account registration, account use, payment transactions, customer support interactions, and automatic technical data collection when you visit the takaok website. The categories of personal data we collect are set out below.

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  Identity & Contact Data

  Full legal name, date of birth, gender, nationality, National ID number or passport number, residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh), email address, and mobile phone number as registered with your bKash, Nagad, Rocket, or Upay account.

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  Financial & Transaction Data

  Deposit and withdrawal amounts, transaction timestamps, payment method identifiers (mobile wallet number, masked bank account or card details), transaction reference numbers, and cumulative account balance history. We do not store full card numbers or mobile banking PINs on our servers.

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  Gaming Activity Data

  Game session records, bet amounts and outcomes, game round IDs, sports betting selections and results, bonus activation and wagering history, and any game-specific preferences or settings you configure within your takaok account.

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  Technical & Device Data

  IP address, device type and model, operating system and version, browser type and version, screen resolution, session duration, pages visited within takaok, referring URL, and mobile network operator. This data is collected automatically via cookies and server logs each time you access the takaok platform.

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  Communications Data

  Records of all communications between you and the takaok customer support team, including emails sent to [email protected], live chat transcripts, and any documents or screenshots you share with us in connection with a query, complaint, or verification request.

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  Verification & KYC Documents

  Copies of government-issued identification documents, proof of address documents, and proof of payment method ownership submitted as part of our Know Your Customer (KYC) verification process. These documents are stored securely and accessed only by authorised compliance personnel.

3. How We Use Your Data

takaok processes personal data only for specific, legitimate purposes. We do not sell, rent, or trade your personal information to unaffiliated third parties for their own marketing or commercial purposes. The primary purposes for which we use your data are:

• To create, manage, verify, and maintain your takaok member account.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Visa, and Mastercard, and to maintain accurate financial records.
• To verify your identity and age (21+) in accordance with our KYC obligations and responsible gaming commitments.
• To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, multi-accounting, and any other conduct prohibited under our Terms & Conditions.
• To personalise your experience on the takaok platform, including tailoring game recommendations, promotional offers, and communications to reflect your preferences and gaming history.
• To send you transactional communications relating to your account, such as deposit confirmations, withdrawal status updates, security alerts, and KYC request notifications.
• To send you promotional communications (where you have opted in or where we have a legitimate interest in doing so), such as bonus offers, tournament notifications, and seasonal promotions tied to events like BPL, IPL, Eid, and Pohela Boishakh.
• To respond to your enquiries and complaints submitted to our customer support team.
• To comply with applicable legal and regulatory obligations, including cooperating with competent authorities where required by law.
• To analyse aggregate platform usage patterns and improve the quality, security, and performance of the takaok service.

Where takaok relies on your consent as the legal basis for processing (for example, for optional marketing communications), you may withdraw that consent at any time by contacting us at [email protected]. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to the withdrawal.

4. Cookies & Tracking Technologies

takaok uses cookies and similar tracking technologies to enhance your experience on our platform, maintain session security, and gather analytical data about how the site is used. A cookie is a small text file placed on your device by our web server when you visit takaok.asia.

4.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the takaok platform to function correctly. They enable core features such as account login, session management, and secure navigation between pages. You cannot opt out of strictly necessary cookies without disrupting the functionality of the takaok service.
• Performance & Analytics Cookies: These cookies collect anonymised information about how visitors use the takaok website, including which pages are visited most frequently and how users navigate between pages. This data helps us improve the platform experience for all members.
• Functionality Cookies: These cookies remember choices you make on the takaok platform — such as your preferred language settings or display preferences — so that we can deliver a more personalised experience on your return visits.
• Security Cookies: Used to authenticate your identity, prevent fraudulent use of your account credentials, and protect takaok and its members from malicious activity.

4.2 Managing Cookies

Most modern mobile browsers allow you to control or disable cookies through your browser settings. Please note that disabling certain cookies may impair the functionality of the takaok platform, including preventing you from logging in or accessing certain features. Refer to your browser's help documentation for guidance on managing cookie preferences on your specific device.

5. Data Sharing & Third Parties

takaok does not sell or rent your personal data to third parties. We may, however, share your personal data with carefully selected third parties in the following limited circumstances:

• Payment Processors: We share necessary transaction data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and card networks (Visa, Mastercard) solely for the purpose of processing your deposits and withdrawals. Each payment provider operates under its own privacy policy and data protection obligations.
• Game Content Providers: Third-party game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive game session data (e.g., bet amounts, game round IDs) for the purpose of providing their gaming services and resolving technical disputes. These providers do not receive your identity or contact information unless required to resolve a specific dispute.
• Identity Verification Services: We may share identity and document data with specialist KYC verification providers for the purpose of confirming your age and identity in accordance with our responsible gaming and compliance obligations.
• Fraud Prevention & Security: We may share data with specialist fraud detection services, cybersecurity providers, and law enforcement or regulatory authorities where we have a legal obligation to do so or where we reasonably suspect criminal activity involving your account.
• Legal & Regulatory Authorities: takaok will disclose personal data to competent governmental, regulatory, or judicial authorities where required by applicable law, court order, or in response to a lawfully issued demand. We will notify you of such disclosures where permitted to do so.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of takaok or its assets, your personal data may be transferred to the successor entity, subject to equivalent data protection obligations being maintained.

6. Data Security

takaok takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• SSL (Secure Sockets Layer) encryption for all data transmitted between your device and the takaok platform.
• Secure, access-controlled server infrastructure with regular security audits and vulnerability assessments.
• Role-based access controls ensuring that personal data is accessible only to takaok personnel who require it to perform their specific job functions.
• Encrypted storage of sensitive data including KYC documents and payment method details.
• Automated monitoring systems designed to detect and alert on suspicious access patterns or potential data breaches.
• Regular staff training on data protection obligations and secure data handling procedures.

While takaok employs robust security measures, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your takaok account credentials. If you believe your account has been compromised, please contact our support team immediately at [email protected].

7. Data Retention

takaok retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or operational obligations. The following retention principles apply:

• Account data and gaming activity records are retained for a minimum of five (5) years from the date of account closure to comply with anti-money laundering record-keeping obligations.
• KYC verification documents are retained for a minimum of five (5) years from the date of submission, or longer if required by applicable law.
• Financial transaction records are retained for a minimum of seven (7) years from the date of the transaction.
• Customer support communications are retained for a minimum of three (3) years from the date of the final communication in a support thread.
• Technical log data (server logs, IP address logs) is typically retained for up to twelve (12) months, after which it is anonymised or deleted.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that ensures it can no longer be attributed to an identifiable individual. Where takaok is under a legal obligation to retain data beyond these standard periods, we will do so and will notify affected members where required.

8. Your Privacy Rights

As a takaok member, you hold a number of rights in relation to your personal data. We are committed to respecting and facilitating the exercise of these rights in a timely manner. Requests relating to your privacy rights should be submitted in writing to [email protected], with the subject line "Privacy Rights Request".

takaok will respond to all verifiable privacy rights requests within thirty (30) calendar days of receipt. Where a request is particularly complex or involves a large volume of data, this period may be extended by a further sixty (60) days, in which case we will inform you of the extension and the reasons for it. We may need to verify your identity before processing your request to ensure that data is not disclosed to an unauthorised third party.

9. Children's Privacy

Parents and guardians are encouraged to use parental control tools available on mobile devices and network routers to prevent minors from accessing gambling platforms. takaok supports the responsible use of such tools and cooperates fully with any investigation or request from a parent, guardian, or competent authority relating to underage access.

10. Changes to This Policy

takaok may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the nature of the takaok service. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, provide you with more prominent notice via your registered email address or a notification within your takaok account. Minor clarifications or formatting changes that do not affect the substance of the Policy may be made without specific notice.

We encourage you to review this Privacy Policy periodically. Your continued use of the takaok platform following the posting of any changes constitutes your acceptance of those changes. If you do not agree with a revised Policy, you should cease using the takaok platform and may request account closure by contacting [email protected].

11. Contact & Privacy Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way takaok handles your personal data, please contact our dedicated privacy support team. We are committed to addressing all privacy enquiries promptly and transparently.

For complaints that remain unresolved after engagement with our privacy team, you may escalate the matter through any applicable dispute resolution mechanism available in your jurisdiction.